HSBC has been in partnership with kidsunlimited for 19 years and they currently manage the banks four workplace nurseries as well as administrating both of HSBC’s Childcare Schemes detailed below. In October 2005, HSBC introduced a new Childcare Scheme offering its parents the option to use either Designated Nurseries or Virtual Vouchers.

Designated Nurseries are major nursery chains that HSBC are partnering and who offer discounted rates to our employees. kidsunlimited helped design the website to ensure all details of the scheme are clear and user friendly for parents and they remain jointly responsible for updating and maintaining the site. kidsunlimited act as a main point of contact and provide a helpdesk for parents who use this service and are responsible for the administration of the scheme and payments to providers. HSBC Childcare has a very strong working relationship with kidsunlimited.



The kidsunlimited Childcare Voucher scheme was setup in June 2006, and the volume of staff joining continues to increase each month. The University have been pleased with the service offered by kidsunlimited and particularly with the staff team who have always been both helpful and professional and clearly have a good knowledge of the scheme.

The implementation phase of the scheme was a great success with kidsunlimited playing a significant part in this success, especially in terms of support with marketing of the scheme. The University have also been impressed with the way the staff team at kidsunlimited have promptly rectified any issues that have arisen regarding the scheme.



"Conwy and Denbighshire NHS Trust began working with Childcare Voucher`s in August 2007. As a large NHS Trust with over 5500 staff, many of whom are working parents, the savings and incentives of childcare vouchers were a benefit we wanted to ensure was available to all our working parents.

To ensure the scheme was a success, an exciting, but realistic marketing plan tailored individually to our organisation was created by virtual vouchers and fully supported by their staff, to ensure that the benefits of childcare vouchers were clear. The individual marketing plan involved professional posters, flyers, application packs and the launch of monthly” care-clinics” (a kind of one stop shop for staff who are parents).

In just 10 months of successfully operating the scheme, the volume of staff joining continues to rise at a rapid pace. When staff were recently asked their opinion on childcare vouchers it appears its’ success has been largely due to the continual support available, a professional and personable voucher provider and the fact that they have genuinely noticed a saving on the cost of childcare every month.”



During the implementation of virtual vouchers at Royal London the kidsunlimited team were always on hand for help and advice and were more than willing to bespoke their internal processes to fit with our own organisations.

We had a tight timescale for the initial implementation and launch of the scheme and the KU team pulled out all the stops to ensure that everything was rolled out on time and in a professional manner. The ongoing day-to-day relations with the team have been excellent and their staff are very helpful in resolving queries and ensuring that the scheme runs smoothly.



Addenbrooke hospital, part of the Cambridge University Hospital’s NHS Foundation Trust, launched virtual vouchers in January 2005. Over a couple of months prior to the launch, the Voucher Manager, Marcus Barrow attended staff information sessions based in the food/shopping concourse of the hospital to promote childcare vouchers to our staff. Marketing materials such as flyers, posters and articles for the staff intranet were provided by virtual vouchers in advance of the sessions.

Since the launch, the virtual vouchers team have been great in response to my requests for marketing materials and voucher information booklets, which enable me to continually promote their voucher service. We did have a few teething problems with the administration of the vouchers in the first couple of months after the launch. We worked with the voucher admin team to arrange an administration/payment plan which worked best for all concerned.

This has been in place ever since. The level of professionalism has improved as the voucher company has matured. I now feel confident that any queries I have are dealt with quickly and efficiently. The uptake of the voucher scheme continues to increase through promotion from myself and word of mouth from current happy users!